Plesk for Linux
kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
Unable to access Plesk. The following error is shown:
PLESK_INFO: ERROR: Zend_Log_Exception
"/usr/local/psa/admin/logs/panel.log" cannot be opened with mode "a"
Cause
The owner for Plesk log file
/var/log/plesk/panel.log
is not correct.
Resolution
-
Connect to the server via SSH;
-
Rename the current
/var/log/plesk/panel.log:# mv /var/log/plesk/panel.log{,.bak}
-
Restart sw-engine and sw-cp-server services:
# service sw-engine restart && service sw-cp-server restart
If the issue persists, correct permissions to the following folders:
# chmod 0755 /var/log/
# chown psaadm /var/log/plesk/
Comments
9 comments
I am getting these exact symptoms. Specifically the third error on the Plesk dashboard.
I do appreciate the time taken to write these steps.
However, these steps did not solve the issue for me personally.
@Clintvee, hi, what is your Plesk version?
It is 12.0.18
@Clintvee, did you restart Plesk services?
Please show me an output of these commands:
# ls -la /var/log/plesk/panel.log
# ls -ld /var/log
-rw-r----- 1 psaadm root 0 Apr 11 13:27 /var/log/plesk/panel.log
drwx------ 5 root root 4096 Apr 11 13:56 /var/log
hi, can you help me?
fooked my server by changing all users and groops in /var/
looks like this now,
[root@ms142 var]# ls -la
insgesamt 140
drwxr-xr-x. 26 root root 4096 11. Okt 2012 .
dr-xr-xr-x. 26 root root 4096 7. Apr 14:22 ..
drwxr-xr-x. 2 root root 4096 22. Mär 2017 account
drwxr-xr-x. 18 root root 4096 6. Mär 10:48 cache
drwxr-xr-x. 2 psaadm root 4096 9. Feb 14:00 crash
drwxr-xr-x. 2 psaadm root 4096 22. Nov 2013 cvs
drwxr-xr-x. 4 psaadm root 4096 8. Okt 2012 db
drwxr-xr-x. 3 root root 4096 23. Sep 2011 empty
drwxr-xr-x. 2 root root 4096 23. Sep 2011 games
drwxr-xr-x. 44 psaadm root 4096 11. Apr 04:19 lib
drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 local
drwxrwxr-x. 9 root lock 4096 11. Apr 16:04 lock
drwxr-xr-x. 23 psaadm root 4096 10. Apr 04:05 log
drwx------. 2 root root 16384 8. Okt 2012 lost+found
lrwxrwxrwx 1 root root 10 8. Okt 2012 mail -> spool/mail
drwxr-x--- 6 psaadm root 4096 26. Jan 12:40 named
drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 nis
drwxr-xr-x. 2 root root 4096 23. Sep 2011 opt
drwxr-xr-x 2 psaadm root 4096 8. Okt 2012 parallels
drwxr-xr-x. 2 root root 4096 23. Sep 2011 preserve
-rw-rw-r-- 1 root root 12608 28. Okt 2012 proftpd.delay
drwxr-xr-x 8 psaadm root 4096 29. Jan 12:06 qmail
drwxr-xr-x. 32 psaadm root 4096 11. Apr 16:04 run
drwxr-xr-x. 13 root root 4096 8. Okt 2012 spool
drwxrwxrwt. 2 root root 12288 11. Apr 04:17 tmp
drwx------ 3 root bin 4096 7. Apr 14:23 webmin
drwxr-xr-x 9 root root 4096 19. Okt 18:44 www
drwxr-xr-x. 3 psaadm root 4096 8. Okt 2012 yp
used the comand sudo chown -R on the folder
so no access to plesk and the websites
@Clintvee, permissions on /var/log are incorrect. Do the following and restart Plesk services:
# chmod 0755 /var/log/
@Andy, in this case, I can suggest only comparing with a working server and changing the permissions manually. It also depends on how much permissions were changed.
The support team for our hosting company ended up resolving it in the end.
I checked the permissions of the /var/log/ file and can see they are now
drwxr-xr-x 6 root root 4096 Apr 12 03:20 log
Thanks for your support!
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