Unable to access Plesk: /usr/local/psa/admin/logs/panel.log cannot be opened with mode "a"

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  Clintvee April 11, 2018 09:40

  I am getting these exact symptoms. Specifically the third error on the Plesk dashboard.

  
  I do appreciate the time taken to write these steps.

  
  However, these steps did not solve the issue for me personally.

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  Alexandr Tumanov April 11, 2018 12:07

  @Clintvee, hi, what is your Plesk version?

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  Clintvee April 11, 2018 12:08

  It is 12.0.18

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  Alexandr Tumanov April 11, 2018 12:14

  @Clintvee, did you restart Plesk services?

  Please show me an output of these commands:

  # ls -la /var/log/plesk/panel.log
  # ls -ld /var/log

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  Clintvee April 11, 2018 13:12

  -rw-r----- 1 psaadm root 0 Apr 11 13:27 /var/log/plesk/panel.log
  
  drwx------ 5 root root 4096 Apr 11 13:56 /var/log
  
  

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  Andy Koopmann April 11, 2018 13:38

  hi, can you help me?

  fooked my server by changing all users and groops in /var/

  looks like this now,

  [root@ms142 var]# ls -la
  insgesamt 140
  drwxr-xr-x. 26 root root 4096 11. Okt 2012 .
  dr-xr-xr-x. 26 root root 4096 7. Apr 14:22 ..
  drwxr-xr-x. 2 root root 4096 22. Mär 2017 account
  drwxr-xr-x. 18 root root 4096 6. Mär 10:48 cache
  drwxr-xr-x. 2 psaadm root 4096 9. Feb 14:00 crash
  drwxr-xr-x. 2 psaadm root 4096 22. Nov 2013 cvs
  drwxr-xr-x. 4 psaadm root 4096 8. Okt 2012 db
  drwxr-xr-x. 3 root root 4096 23. Sep 2011 empty
  drwxr-xr-x. 2 root root 4096 23. Sep 2011 games
  drwxr-xr-x. 44 psaadm root 4096 11. Apr 04:19 lib
  drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 local
  drwxrwxr-x. 9 root lock 4096 11. Apr 16:04 lock
  drwxr-xr-x. 23 psaadm root 4096 10. Apr 04:05 log
  drwx------. 2 root root 16384 8. Okt 2012 lost+found
  lrwxrwxrwx 1 root root 10 8. Okt 2012 mail -> spool/mail
  drwxr-x--- 6 psaadm root 4096 26. Jan 12:40 named
  drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 nis
  drwxr-xr-x. 2 root root 4096 23. Sep 2011 opt
  drwxr-xr-x 2 psaadm root 4096 8. Okt 2012 parallels
  drwxr-xr-x. 2 root root 4096 23. Sep 2011 preserve
  -rw-rw-r-- 1 root root 12608 28. Okt 2012 proftpd.delay
  drwxr-xr-x 8 psaadm root 4096 29. Jan 12:06 qmail
  drwxr-xr-x. 32 psaadm root 4096 11. Apr 16:04 run
  drwxr-xr-x. 13 root root 4096 8. Okt 2012 spool
  drwxrwxrwt. 2 root root 12288 11. Apr 04:17 tmp
  drwx------ 3 root bin 4096 7. Apr 14:23 webmin
  drwxr-xr-x 9 root root 4096 19. Okt 18:44 www
  drwxr-xr-x. 3 psaadm root 4096 8. Okt 2012 yp

  used the comand sudo chown -R on the folder

  so no access to plesk and the websites 

   

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  Alexandr Tumanov April 12, 2018 05:43

  @Clintvee, permissions on /var/log are incorrect. Do the following and restart Plesk services:

  # chmod 0755 /var/log/

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  Alexandr Tumanov April 12, 2018 05:47

  @Andy, in this case, I can suggest only comparing with a working server and changing the permissions manually. It also depends on how much permissions were changed.

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  Clintvee April 12, 2018 10:16

  The support team for our hosting company ended up resolving it in the end.
  
  I checked the permissions of the /var/log/ file and can see they are now
  
  drwxr-xr-x 6 root root 4096 Apr 12 03:20 log
  
  Thanks for your support!

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