Empty IP Address appears when I click on "Reread IP" button

Created:

2016-11-16 13:12:56 UTC

Modified:

2017-04-24 11:42:49 UTC

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Empty IP Address appears when I click on "Reread IP" button

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 12.0 for Linux

Symptoms

1) Reconfiguration failed with error:

    Empty IP on plesk tools &settings

2) Invalid IP Address appears in Plesk after clicking on "Reread IP" in Plesk Control Panel->Tolls and Settings->IP Addresses :

    mysql> select * from IP_Addresses where id=131\\G
*************************** 1. row ***************************
id: 131
serviceNodeId: 1
ip_address: 0
mask: 0
iface: bond0

Cause

Invalid IP address in network interface.

Resolution

  1. Make sure that there is no invalid IP addresses, network masks with "ifconfig" command. For example:
    # ifconfig
    bond0 inet addr:1.2.3.4 Bcast:4.5.6.7 Mask:0

Correct IP Address (or mask as in our case) in network interface.

  1. Restart network interface to apply changes.

  2. Delete incorrect IP Address in Plesk database:

    mysql> select * from IP_Addresses where id=131\\G
    *************************** 1. row ***************************
    id: 131
    serviceNodeId: 1
    ip_address: 0
    mask: 0
    iface: bond0

    mysql> delete from IP_Addresses where id=131;
  3. Re-read IP addresses in Plesk Control Panel->Tolls and Settings->IP Addresses->Reread IP

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