Can`t create mail account or change mailbox password: Class not registered (COM Error 80040154)

Created:

2016-11-16 13:12:43 UTC

Modified:

2017-04-24 11:42:57 UTC

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Can`t create mail account or change mailbox password: Class not registered (COM Error 80040154)

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Attempt to create domain results in error:

Error: Unable to update the mail account properties:mailmng failed: Class not registered (COM Error 80040154)
at Can't CreateInstance(MEAOPO.Mailbox)
(Error code 1)

Opening the Mail tab in Plesk , the following error can be found:

Internal error: mailmng failed: Class not registered (COM Error 80040154) at Can't CreateInstance(MEAOPO.Mailbox) (Error code 1)
Message mailmng failed: Class not registered (COM Error 80040154) at Can't CreateInstance(MEAOPO.Mailbox) (Error code 1)
File Agent.php
Line 243
Type PleskUtilException

Cause

Corrupted MailEnable installation.

Resolution

  1. Take complete backup of Mailenable settings and user data according to official Mailenable guide .

  2. Reinstall/upgrade MailEnable to the latest supported version. Use the official MailEnable help page for your reference.

    The latest supported version information can be found in Plesk 12 Release Notes

  3. Reboot the server.

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