Dropbox Backup: Unable to decrypt the backup: The specified key is not suitable

Created:

2016-11-16 13:12:28 UTC

Modified:

2017-04-24 11:15:16 UTC

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Dropbox Backup: Unable to decrypt the backup: The specified key is not suitable

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to restore a backup with specified password via Dropbox Backup. The following error appears when hovering on Failed status:

Unable to decrypt the backup: The specified key is not suitable.

Cause

This is Plesk internal issue with ID #PPPM-4228 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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