Plesk Domain DNS synchronization fails: "DNS service is not enabled"

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Created:

2016-11-16 13:12:15 UTC

Modified:

2016-12-21 20:11:02 UTC

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Plesk Domain DNS synchronization fails: "DNS service is not enabled"

Symptoms

Parallels Plesk Panel 11.5 is registered in PBA-S 4.5.

Task " Plesk Domain DNS synchronization " has status " Error " at Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue .

The following notification is shown in DEBUG PBA-S log:

[2013/12/31 11:25:56] [DEBUG] [899] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<?xml version="1.0" encoding="UTF-8"?><packet version="1.6.5.0"><dns><get><result><status>error</status><errcode>1026</errcode><errtext>DNS service is not enabled</errtext></result></get></dns></packet>

Cause

BIND DNS Server is not installed or disabled in Parallels Plesk Panel 11.5.

Note : Plesk DNS is master for PBA-S DNS. If DNS service is disabled in Plesk (master DNS), DNS zone becomes disabled in PBA-S (slave DNS).

Resolution

Install component BIND DNS Server through Plesk GUI Autoinstaller:

Login to Parallels Plesk Panel as admin > Tools & Settings > Updates and Upgrades > Add/Remove Components

BIND DNS Server

Remember to enable the component if it's already installed:

Plesk Admin > Tools & Settings > Server Components > BIND DNS Server

Additional information

How does Plesk synchronize DNS with PBA-S?

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