Unable to access Web Statistics page: This page isn't redirected properly

Created:

2016-11-16 13:12:09 UTC

Modified:

2017-04-24 11:11:44 UTC

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Unable to access Web Statistics page: This page isn't redirected properly

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

  1. Unable to access Web Statistics page:

    This page isn't redirecting properly

    or

    The page cannot be found
  2. Domain is hosted in Plesk with IP address 203.0.113.2, but resolves to a different IP address that is not present on server:

    > nslookup example.com
    198.51.100.2
  3. It is possible to open Web Statistics page https://example.com/plesk-stat/webstat/ if domain name and server IP address are added in the hosts file ( /etc/hosts on Linux and C:\Windows\System32\drivers\etc\hosts on Windows):

    203.0.113.2 example.com

Cause

DNS misconfiguration.

Resolution

Contact your system administrator to configure DNS properly.

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