Plesk utilities fail to run: Access is denied. (Error code 5) at create mutex Global

Created:

2016-11-16 13:12:01 UTC

Modified:

2017-08-16 18:36:06 UTC

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Plesk utilities fail to run: Access is denied. (Error code 5) at create mutex Global

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

There can be different symptoms of the issue.

  • Unable to open Virtual directories under Subscriptions - example.com - Websites & Domains

    When debug is enabled %plesk_dir%admin\\conf\\panel.ini , the following entry can be found in %plesk_dir%admin\\logs\\php_error.log :

    [2016-03-09 21:12:35] DEBUG [util_exec] [05f5fac0a462e91f538dfa5639e72056][0] Starting: websrvmng --list-wdirs --vhost-name=example.com --wdir-name=/

    When running the same command in command line, the following error appears:

    C:\\> "%plesk_bin%\\websrvmng.exe" --list-wdirs --vhost-name=example.com --wdir-name=/
    Access is denied. (Error code 5) at create mutex Global\\{84D6D206-3ADB-41de-BD3F-AD3606673FCF}
  • The following errors can be found in Windows Event Viewer when running Plesk Reconfigurator:

    System.Exception: Unable to execute "D:\\Parallels\\Plesk\\admin\\bin\\websrvmng.exe" --configure-plesk-website:
    Access is denied. (Error code 5) at create mutex Global\\{84D6D206-3ADB-41de-BD3F-AD3606673FCF}
    at reconfigurator.Utility.execUtil(String utilName, String arguments, String inputString, Hashtable envs, Boolean b64Bit)
    at reconfigurator.CheckPleskServices.Run()

Cause

There are hanged Plesk processes in the system. In other words, if " websrvmng.exe " fails it means there are hanged " websrvmng.exe " processes. Also, it can be other Plesk utilities.

Resolution

Open Task Manager in Windows and kill processes that listed in the error. After that, try to execute the command manually using command line.

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