Articles in this section

See more

[FIXED BUG] Website on Plesk server is not accessible when domain name contains uppercase letters: Service Temporarily Unavailable

Avatar
Vladimir Chernikov
Updated
Follow

Applicable to:

  • Plesk for Linux

Symptoms

  • Website inaccessible with the following error:

    CONFIG_TEXT: Service Temporarily Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

  • A website on Magento is inaccessible with the error:

    CONFIG_TEXT: ERR_TOO_MANY_REDIRECTS

  • Website name contains upper-case letters and it is using Apache + PHP-FPM.

  • The following error can be found in /var/www/vhosts/example.com/logs/error_log:

    CONFIG_TEXT: [proxy:error] [pid 11255] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /home/httpd/vhosts/system/example.com/php-fpm.sock (*) failed
    [proxy_fcgi:error] AH01079: failed to make connection to backend: httpd-UDS, referer: https://example2.com/profiles/ticket/XJ-447-329/conversation

  • Domain reconfiguration fails:

    CONFIG_TEXT: ERR [panel] Apache config generation failed: Template_Exception: mkdir: cannot create directory `/var/www/vhosts/system/Example.com/conf': No such file or directory mktemp: failed to create file via template `/var/www/vhosts/system/Example.com/conf/httpd.conf.XXXXXX': No such file or directory Can not create temporary file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 75 code: 0 mkdir: cannot create directory `/var/www/vhosts/system/Example.com/conf': No such file or directory mktemp: failed to create file via template

Cause

Product issue:

  • #PPPM-4284 "Websites with uppercase letters are not working if they are configured with handler Apache+PHP-FPM"
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If upgrade is not possible, use one of the following workarounds:

Workaround 1. Log in to Plesk, go to Plesk > Domains > example.com > PHP Settings and change PHP handler to PHP FastCGI or PHP FPM served by nginx.

Workaround 2. Log in to Plesk, recreate or rename the subscription using lowercase letters only. The renaming can be done at Subscriptions > example.com > Domains > Hosting Settings. Since direct renaming will throw the "domain name already exists" error, use the following scheme: example.com - example2.com - example.com.

Comments

8 comments

Sort by Date Votes
  • Avatar
    Aniello Martuscelli

    I've the same problem (random) on domains that have poor traffic (Plesk onyx with 5.6.30)

    no uppercase into subscription

    0
    Comment actions Permalink
  • Avatar
    Lev Iurev

    @Aniello What is the error in the domain error log?

    0
    Comment actions Permalink
  • Avatar
    Aniello Martuscelli

    @Lev

     

    same symptoms reported into this article

     

    0
    Comment actions Permalink
  • Avatar
    Vitaly Zhidkov

    @Aniello does changing of hadler type solve the issue?

    0
    Comment actions Permalink
  • Avatar
    Aniello Martuscelli

    @Vitality

     problem is rando, I can't reproduce bug

    however why FPM should have this issue?

    0
    Comment actions Permalink
  • Avatar
    Nikolay Voytko

    @Aniello the possible reasons of such behaviour were decribed in this article . In future updates of Plesk it will be fixed in scope of ternal issue with ID #PPPM-4284

    0
    Comment actions Permalink
  • Avatar
    Thomas Alexander Pruim

    - Change Domain name to: Yourdomainname.com_temp
    - Change it back to: yourdomainname.com

     

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Thomas Alexander Pruim You are my hero ! I have so many troubles with user with CAPS in their domain name

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles