Downloading a backup is failing

Refers to:

  • Plesk 12.0 for Linux

Created:

2016-11-16 13:11:22 UTC

Modified:

2016-12-21 20:08:59 UTC

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Downloading a backup is failing

Symptoms

Downloading a backup is failing with the following error:

Error: export-dump-as-file error (Error code = 1): == STDOUT ==================== ============================== == STDERR ==================== [2386]: 2015-02-20 18:20:12 ERROR 81727b99-57c8-4000-836f-a62d8a54e93c Can't export file 'backup_name.xml' to /tmp/dumpNyN6uG.tar. Error code: 127 [2386]: 2015-02-20 18:20:12 ERROR d9f12496-99da-4d46-8b5f-89e527a99197 The export have been made successfully but can not be exported because of errors above. Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 979. [2386]: 2015-02-20 18:20:12 ERROR d5549585-0141-4f7f-8c36-491c2deb2f8d Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 979. : at /usr/local/psa/PMM/agents/shared/Logging.pm line 100 Logging::error('Runtime error: Export dump failed at /usr/local/psa/admin/bin...', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1126 main::__ANON__('Error::Simple=HASH(0x1fafb78)', 'SCALAR(0x14607b8)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330 eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321 Error::subs::run_clauses('HASH(0x1fa8b68)', 'Export dump failed at /usr/local/psa/admin/bin/plesk_agent_ma...', undef, 'ARRAY(0x14a2888)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417 Error::subs::try('CODE(0x1fa8838)', 'HASH(0x1fa8b68)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1128 main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1132 ==============================

Backups location directory has been changed in /etc/psa/psa.conf configuration file.

Cause

DUMP_D variable specified in /etc/psa/psa.conf should not contain " / " symbol at the end.

# grep DUMP_D /etc/psa/psa.conf
DUMP_D /backup/

Resolution

Correct DUMP_D variable in /etc/psa/psa.conf configuration file so that it does not contain / symbol at the end:

# grep DUMP_D /etc/psa/psa.conf
DUMP_D /backup
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