Unable to delete subscription: Error during example.com removeZone: dnsmng failed: Unknown error 0x80131500

Created:

2016-11-16 13:11:19 UTC

Modified:

2017-08-08 13:36:58 UTC

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Unable to delete subscription: Error during example.com removeZone: dnsmng failed: Unknown error 0x80131500

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Unable to delete subscription which has a slave DNS server configured:

Unable to remove domain: Error during example.com removeZone: dnsmng failed: Unknown error 0x80131500 (COM Interop Error 80131500, Description: Management error: ErrorCode: Failed, Details: DNS_ERROR_INVALID_ZONE_TYPE, Exception: System.Management.ManagementException: Generic failure at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObject.Delete(DeleteOptions options) at System.Management.ManagementObject.Delete() at WMIMsDNS.Provider.DeleteRecordsByType(String zone, String type) at WMIMsDNS.Provider.DeleteZone(String zone, UInt32& serial)) at removeZone ZoneName = 'example.com'

Cause

This issue has been considered as software issue #PPPM-3268 and will be fixed in future product updates.

Workaround

Set DNS Service Mode to Master and delete subscription:

Plesk > Domains > example.com > Websites & Domains > DNS Settings > Switch DNS Service Mode .

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