Sync failed on subscriptions with service plan created by admin for reseller

Refers to:

  • Plesk 11.0 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:10:47 UTC

Modified:

2016-12-21 20:07:39 UTC

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Sync failed on subscriptions with service plan created by admin for reseller

Sync failed on subscriptions with service plan created by admin for reseller

Symptoms

For the subscription.tld Subscription value, Plan value, Available value of dedicated application are identical but sync still failed.

The issue occurs when:

'IIS application pool management' is disabled in reseller plans.

A reseller logs in, creates two host plans with 'IIS application pool management' disabled, IIS application pool in Performance disabled.

Then create a subscription with one host plan, try to change to the other plan you will see subscription becomes un-synced.

There is no way to sync even dedicated application pool is off across subscription

Resolution

Apply latest microupdate. The issue is fixed in microupdate #56 for Parallels Plesk Panel 11.

"%plesk_bin%"\\ai.exe --select-product-id panel  --select-release-current --reinstall-patch --install-component base

Cause

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