- Plesk 12.5 for Linux
- Web Presence Builder 12.5 for Linux
- Plesk 12.0 for Windows
Mail sent from Contact Form created in Web Presence Builder is not getting delivered.
Mail logs located in
%plesk_dir%\\Mail Servers\\Mail Enable\\Logging
contain information that mail has been sent successfully.
07/03/15 09:08:34 ME-I0026: [09AE4183A07D40F7A992A0DA3D57DAFF.MAI] Sending message
07/03/15 09:08:34 ME-IXXXX: [SYSTEM] DNS resolved to the following record: IP Address=126.96.36.199, Family=2, Type=1, Protocol= 6
07/03/15 09:08:35 ME-I0049: [09AE4183A07D40F7A992A0DA3D57DAFF.MAI] Send Completed Successfully
07/03/15 09:09:16 ME-I0101:  Local Delivery: Address ([SMTP:firstname.lastname@example.org]) is local.
07/03/15 09:09:16 ME-I0101:  Local Delivery: Address ([SMTP:email@example.com]) is local.
Email address from which contact form is sending emails got black listed.
Check from which mail account Web Presence Builder is sending emails:
- Check what PHP version the website is using
php.inifor corresponding version PHP (here is the example for PHP 5.4):
C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\PleskPHP54\\php.ini
Check sendmail_from value
Go to Plesk > Tools & Settings > Mail Server Settings > Black List and make sure that this email is not black listed, if yes - remove it.