Could not integrate SmarterMail with Plesk: "Can't find Bound_IP tag in server config file"

Created:

2016-11-16 13:09:10 UTC

Modified:

2017-04-24 11:30:59 UTC

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Could not integrate SmarterMail with Plesk: "Can't find Bound_IP tag in server config file"

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Symptoms

When I try to set the default Mail Server to "SmarterMail" or try to set a password for SmarterMail under Tools & Settings > Server Components > Mail Server ,the following error occurs:

Can't set component parameters:defpackagemng failed: Can't find Bound_IP tag in server config file

Cause

This issue was fixed in Parallels Plesk 12.

Resolution

  1. Replace the patched smartermailprovider.dll in the %plesk_bin% folder (usually, this is C:\Program Files (x86)\Parallels\Plesk\admin\bin).

  2. Restart the SmarterMail web server service and the SmarterMail server itself.

  3. Restart the "Plesk Management Service" .

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