Could not integrate SmarterMail with Plesk: "Can't find Bound_IP tag in server config file"

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • MT:1f1e81d66b1511bb88441e4d9b076a17
  • MT:0166cfd72cf8f9f22f66065bfe257ce5
  • MG:7f5211338ee1030f96dab9ef250720ab

Created:

2016-11-16 13:09:10 UTC

Modified:

2017-02-13 06:11:48 UTC

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Could not integrate SmarterMail with Plesk: "Can't find Bound_IP tag in server config file"

Symptoms

When I try to set the default Mail Server to "SmarterMail" or try to set a password for SmarterMail under Tools & Settings > Server Components > Mail Server ,the following error occurs:

Can't set component parameters:defpackagemng failed: Can't find Bound_IP tag in server config file

Cause

This issue was fixed in Parallels Plesk 12.

Resolution

  1. Replace the patched smartermailprovider.dll in the %plesk_bin% folder (usually, this is C:\Program Files (x86)\Parallels\Plesk\admin\bin).

  2. Restart the SmarterMail web server service and the SmarterMail server itself.

  3. Restart the "Plesk Management Service" .

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