Plesk is not accessible: Can not open log file /var/log/sso/sso.log

Refers to:

  • Plesk 12.0 for Linux

Created:

2016-11-16 13:09:02 UTC

Modified:

2016-12-21 20:03:53 UTC

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Plesk is not accessible: Can not open log file /var/log/sso/sso.log

Symptoms

Plesk is not accessible:

FATAL ERROR: Can not open log file '/var/log/sso/sso.log' (CWD is /usr/local/sso)

Cause

sso.log file is missing or incorrect permissions are assigned to it.

Resolution

  1. If the file does not exist, create it:

    # touch /var/log/sso/sso.log
  2. Set the following owner and file permissions to it:

    # chown sso:root /var/log/sso
    # chmod 777 /var/log/sso
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