Certain actions like creating new subscription fail with the 500 - Internal server error

Refers to:

  • Plesk 11.5 for Windows

Created:

2016-11-16 13:08:42 UTC

Modified:

2016-12-21 20:02:59 UTC

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Certain actions like creating new subscription fail with the 500 - Internal server error

Symptoms

Certain actions like creating new subscription, email address, adding subdomain fail with the following error:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Internal server error

The following error can be observed in the %plesk_dir%\\admin\\logs\\php_error.log :

Fatal error 401: Mobile Connector initialization failed: Specified config file 'C:\\Plesk\\var\\modules\\plesk-mobile\\config.json' is not readable.

Cause

Parallels Panel Mobile Center extension got corrupted, the file mentioned in the error (C:\Plesk\var\modules\plesk-mobile\config.json') is missing.

Resolution

Reinstall Parallels Panel Mobile Center extension:

  1. Go to the Server Administration Panel > Extension and remove Plesk Panel Mobile Center 1.3

  2. Download latest version of Plesk Panel Mobile Center

  3. Go to the Server Administration Panel > Extension > Add new extension > Upload downloaded extension

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