Unable to access Backup Manager in Plesk: 504 Gateway Timeout

Symptoms

• Unable to access Plesk > Tools & Settings > Backup Manager, the following error is shown in browser:

  CONFIG_TEXT: 504 Gateway Timeout

• There are the following records in /var/log/sw-cp-server/error_log file:

  CONFIG_TEXT: [error] 3235#0: *1483 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 123.123.123.12, server: , request: "GET /plesk/server/backup/local-repository/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "11.12.13.14:8443", referrer: "https://11.12.13.14:8443/admin/server/tools?context=tools"

• It is possible to find such system process while trying to access Backup Manager:

  # ps ax | grep pmm
  11357 ? R 0:37 /usr/bin/python /usr/local/psa/admin/sbin/pmmcli --get-tasks-list Restore,Backup 5dfb2ce3-1743-4cac-902e-78773bc245d6 any

• There are a lot of "Permission denied" messages in /usr/local/psa/PMM/sessions/TIME_STAMP/migration.result files:

  # egrep -lir 'Permission denied' /usr/local/psa/PMM/sessions/ | xargs wc -l
  34544 /usr/local/psa/PMM/sessions/2013-11-13-030003.384/migration.result
  34544 /usr/local/psa/PMM/sessions/2013-12-22-013005.54/migration.result
  34543 /usr/local/psa/PMM/sessions/2013-12-05-013004.227/migration.result
  34534 /usr/local/psa/PMM/sessions/2013-11-06-030003.347/migration.result
  35502 /usr/local/psa/PMM/sessions/2013-11-10-030003.623/migration.result

Cause

Backup Manager is trying to get status of backups and it takes to much time to parse the lines and load all errors from the files like /usr/local/psa/PMM/sessions/TIME_STAMP/migration.result.

This behavior is considered as bug #PPPM-7211. 

The bug is fixed in Plesk 17.5.3 MU #60 and in Plesk 17.8 MU #11

Resolution

Upgrade Plesk to the latest release:

• How to upgrade Plesk to the next release

If the upgrade is not possible, as a workaround do the following:

1. Find out the files with incorrect permissions. Backup manager was not able to get the access to content mentioned in migration.result files to place it to archive. Use the instructions from the article Plesk backup task is failing: Cannot stat: Permission denied.

2. Backup the current sessions directory before applying any changes:

   1. Log in the server via SSH.
   2. Find out the running pmmcli processes:

      # mkdir /usr/local/psa/PMM/sessions_backup/

      # cp -a /usr/local/psa/PMM/sessions/* /usr/local/psa/PMM/sessions_backup/

3. Remove the the lines with 'Permission denied' message from /usr/local/psa/PMM/sessions/*/migration.result files:

   # grep -lir 'Permission denied' /usr/local/psa/PMM/sessions/ | xargs sed -i '{;/denied/d;}'

4. Find out the running pmmcli processes:

   # ps ax | grep pmmcli | grep -v grep
   12146 ? R 49:39 /usr/bin/python /usr/local/psa/admin/sbin/pmmcli --get-tasks-list Restore,Backup 73406802-7e5a-44e4-9b14-aa2cbf201973 any
   13275 ? R 36:15 /usr/bin/python /usr/local/psa/admin/sbin/pmmcli --get-tasks-list Restore,Backup 73406802-7e5a-44e4-9b14-aa2cbf201973 any

   Kill the current pmmcli processes if they do not refer to current migrations and backup processes:
   

   # kill -9 12146 13275

5. Check the access to Backup Manager.