Applicable to:
- Plesk for Windows
Symptoms
-
Unable to login in Plesk. Login page is shown and after submitting credentials it keeps on loading.
-
The following events appear in Event Viewer > Windows Logs > Application:
CONFIG_TEXT: Warning 8/12/2013 3:48:25 PM RestartManager 10010 None
Application 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\scheduled_backup.exe' (pid 6964) cannot be restarted - Application SID does not match Conductor SID..OR
CONFIG_TEXT: Application 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\php.exe' (pid 4316) cannot be restarted - Application SID does not match Conductor SID..
- The following events appear in Event Viewer > Windows Logs > System:
CONFIG_TEXT: **Error 8/5/2013 12:29:06 PM HttpEvent 15002 None**
Unable to write to the log file u_extend9.log for site W3SVC0. Disk may be full. If this is a network path, make sure that network connectivity is not broken.
Warning 8/11/2013 8:01:50 PM srv 2013 None
The C: disk is at or near capacity. You may need to delete some files.
Cause
Hanged php.exe
processes.
Resolution
- Connect to the server using RDP.
- Stop Plesk Management Service using Plesk Services Monitor;
- Launch Command Prompt;
-
Kill hanged php.exe processes with CMD:
C:\> taskkill /f /fi "imagename eq php.exe"
SUCCESS: The process with PID 5276 has been terminated.
SUCCESS: The process with PID 4220 has been terminated.
SUCCESS: The process with PID 4316 has been terminated.
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