Applicable to:
- Plesk
Symptoms
Application cannot be installed with following error:
Error: Unable to install the app because its installation requirements are not met. Contact your hosting provider to resolve this problem.
Requirements
PHP extension
The 'IonCube' extension was not found.
Cause
APS package defines incorrect
requirement for PHP extension
:
IonCube
instead of
ionCube Loader
.
Resolution
Contact APS package vendor (link to vendor's site is available in application description in Plesk interface) and advise to update package with proper definition.
Workaround
Find application's
APP-META.xml
file:
mysql> select * from aps_package\\G;
*************************** 1. row ***************************
id: 1
registry_object_id: 1
series_id: 1
master_series_id: NULL
name: SupportPRO SupportDesk
version: 3.0
archive_uri: /usr/local/psa/var/apspackages/d67afc43-d760-4104-96cd-a952c1e5c1d2.zip
metafile_uri: /usr/local/psa/var/apspackages/d67afc43-d760-4104-96cd-a952c1e5c1d2/APP-META.xml
source_uri: NULL
Open it in text editor and replace line
<php:extension>IonCube</php:extension>
with
<php:extension>ionCube Loader</php:extension>
Save file and install application.
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