Roundcube webmail shows blank page

Refers to:

  • Plesk for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:07:13 UTC

Modified:

2016-12-21 19:59:47 UTC

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Roundcube webmail shows blank page

Symptoms

Roundcube webmail shows a blank page. The following error can be seen in /usr/share/psa-roundcube/logs/errors :

[error]PHP Warning:  Configuration error. Unsupported database driver:  in /usr/share/psa-roundcube/program/lib/Roundcube/rcube.php on line 1160

Cause

The Apache mod_fcgid module is not installed on the server.

The fact that mod_fcgid is not installed as a dependent package is considered as software issue. The issue's ID is PPPM-1333 .

The issue is planned to be fixed in a further Parallels Plesk update.

Resolution

  1. Install the mod_fcgid module from /usr/local/psa/admin/sbin/autoinstaller . The module is available under Plesk hosting features .

  2. Enable the module under the the Parallels Plesk > Tools & Settings > Apache Webserver > Apache-Module

  3. Make sure that suexec is enabled as Apache-Modules as well.

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