Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

Created:

2016-11-16 13:07:01 UTC

Modified:

2017-08-15 04:29:37 UTC

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Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

Applicable to:

  • Plesk

Symptoms

  1. Unable to change a subscriber in Plesk:

    Warning: Some problems were encountered when attempting to assign some of the subscriptions to a new owner.
    Unable to continue subscription transfer: this subscription requires more resources than can be provided by the new owner's provider.
  2. "Sites published with Presence Builder" property is set to 0 for the license key under Tools & Settings > License Management.

  3. Subscription has one or more sites published with Web Presence Bulider:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e"SELECT d.name AS 'Plesk Domain', s.uuid AS 'Site uuid' from psa.domains d, psa.dom_param dp, sitebuilder5.site s WHERE d.id=dp.dom_id AND dp.param='site_builder_site_id' AND s.uuid=dp.val AND s.is_published IS NOT NULL AND d.status=0"

    +--------------+--------------------------------------+
    | Plesk Domain | Site uuid |
    +--------------+--------------------------------------+
    | example1.com | 0ab9b7aa-43fe-6eb6-2abb-d275e2197503 |
    | example2.com | 28f637db-bb4b-5a94-e6b9-343096c72c60 |
    +--------------+--------------------------------------+

Cause

License limitations lead to the mismatch of resources. Site Builder service was activated for a domain, but the server got re-activated with a different license that does not include support for Site Builder.

Resolution

Use one of the following solutions:

  • Re-activate Plesk with a different license that has support for Web Presence Builder.

  • Go to Domains > example.com > Edit Site in Web Presence Builder and remove the website from Web Presence Builder.

Additional Information

How to get a list of sites published with Web Presence Builder?

Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

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