Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

Created:

2016-11-16 13:07:01 UTC

Modified:

2017-04-24 11:57:17 UTC

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Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk Onyx for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

  1. Unable to change a subscriber in Plesk:

    Warning: Some problems were encountered when attempting to assign some of the subscriptions to a new owner.
    Unable to continue subscription transfer: this subscription requires more resources than can be provided by the new owner's provider.
  2. Property Sites published with Presence Builder is set to 0 in the license key:

Tools & Settings > License Management

  1. Subscription has one or more sites published with Web Presence Bulider:
    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e"select d.name as 'Plesk Domain', s.uuid as 'Site uuid' from psa.domains d, psa.dom_param dp, sitebuilder5.site s where d.id=dp.dom_id and dp.param='site_builder_site_id' and s.uuid=dp.val and s.is_published is not null and d.status=0"

    +--------------+--------------------------------------+
    | Plesk Domain | Site uuid |
    +--------------+--------------------------------------+
    | example1.com | 0ab9b7aa-43fe-6eb6-2abb-d275e2197503 |
    | example2.com | 28f637db-bb4b-5a94-e6b9-343096c72c60 |
    +--------------+--------------------------------------+

Cause

License limitations that lead to the mismatch of resources. Site Builder service was activated for domain, but server got re-activated with different license that does not include support for Site Builder.

Resolution

Use one of the following solutions:

  1. Re-activate Plesk with different license that has support for Web Presence Builder

  2. Remove website from Web Presence Builder through web interface:

Domains > example.com > Edit Site in Web Presence Builder > Remove Site

or through command line utility:

For Linux

    #  /usr/local/psa/bin/domain -u example.com -publish-sb-site false

For Windows

    "%plesk_dir%\\bin\\domain.exe" -u example.com -publish-sb-site false

Additional information

213407789 [INFO] How to get a list of sites published with Web Presence Builder?

213913645 Unable to change a subscriber: subscription requires more resources than can be provided by the new owner's provider

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