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Secondary NS server is used as primary one in SOA record

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Alexander Tsmokalyuk
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Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

  1. The first NS server that is specified in Tools & Settings > DNS Template > ns1.<domain> is not a primary name server in SOA record.

  2. Changing of any NS record in DNS Template and then applying changes to the existing domains leads to changing primary name server in a domain's zone file.

Cause

This is Plesk bug with ID  #PPPM-2226 which will be fixed in future micro-updates.  

Resolution

As a workaround:

  1. Login to Plesk via SSH
  2. Go to Tools & Settings > DNS Template and remove additional NS records. Only the ns1.<domain> should be kept there template.png
  3. Login to Plesk via SSH
  4. Edit SOA record in /var/named/chroot/var/example.com to point to ns1.example.com.

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