Plesk license key upload error: "The license key is invalid. In order to use Plesk, please obtain and install a new valid license key"

Created:

2016-11-16 13:06:32 UTC

Modified:

2017-08-16 17:33:37 UTC

1

Was this article helpful?


Have more questions?

Submit a request

Plesk license key upload error: "The license key is invalid. In order to use Plesk, please obtain and install a new valid license key"

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows
  • Plesk 9.x for Windows
  • Plesk 10.x for Windows

Symptoms

License Key upload failed with the following error:

Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key.
The license key is intended only for use with Parallels Plesk operating inside the following virtual environments: Parallels Virtuozzo Containers, VMWare, Microsoft Hyper-V, Xen, KVM, Parallels Server.

Cause

The Plesk service cannot execute a backend utility or the utility is unable to change some files because of incorrect permissions.

Resolution

  1. Make sure that the following files have proper permissions and owners:

    # ls -al $PRODUCT_ROOT_D/admin/sbin/*wrapper
    ---s--x--- 1 root psaadm 13120 Jun 13 21:51 ./admin/sbin/mod_wrapper
    ---s--x--- 1 root psaadm 13632 Jun 13 21:51 ./admin/sbin/wrapper
  2. If you see different permissions or owners, run the commands from the following article #213917705 to correct them.

  3. Remove the /etc/sw/keys/registry.xml file:

for Linux : /etc/sw/keys/

for Windows : %plesk_dir%\\admin\\repository\\

  1. Log in to Plesk. The registry.xml file will be recreated.
Have more questions? Submit a request
Please sign in to leave a comment.