Cannot create mail account.

Created:

2016-11-16 13:05:41 UTC

Modified:

2017-04-24 11:23:28 UTC

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Cannot create mail account.

Applicable to:

  • Plesk for Windows

Symptoms

Cannot create mail account with following error:

Error: Updating spam settings failed: Cannot exec 'spammng --update-event-settings --mailname=% john.doe@example.com%':
Could not find a part of the path '%plesk_dir%\\Additional\\Perl\\site\\\\share\\\\spamassassin
user_prefs.template'.

Or also cannot set to enable Spam Filter component with the following error:

Error: Unable to set Plesk SpamAssassin 3.3.2 as the default Spam Filter: Execute spammng.exe --check failed with error code 1: Unable generate the unique file name by template D:\\Program Files (x86)\\Parallels\\Plesk\\\\Additional\\Perl\\site\\\\etc\\\\mail\\\\spamassassin\\\\local.cf[*].bak: directory D:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Perl\\site\\etc\\mail\\spamassassin does not exist

Cause

SpamAssassin component in Plesk was not installed successfully due to custom Plesk installation path. Such behavior was considered as software issue #PPPM-1716 and has been fixed in Plesk 12.0.8 MU #27.

Resolution

  1. Install latest Plesk updates.
  2. Reinstall SpamAssassin through the Plesk Autoinstaller.
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