Drweb-unix additional license key not renewed: License key must be ordered first

Created:

2016-11-16 13:05:34 UTC

Modified:

2017-04-24 11:58:02 UTC

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Drweb-unix additional license key not renewed: License key must be ordered first

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Drweb additional license key in Plesk 12.5 can not be renewed automatically due to the following error in /usr/local/psa/admin/log/panel.log :

License key must be ordered first

Manual execution of daily maintenance task results to the following:

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys

ERR [panel] KeyUpdate Result code: 2 Unspecified error
ERR [panel] KeyUpdate Result desc: License key must be ordered first

However, it is possible to retrieve key manually in Plesk > Tools & Settings > License Management > Additional license key > click on key > Retrieve Additional Key .

Cause

This is a software issue with internal id PPPM-4011 . The issue is fixed in Plesk 12.5 MU #22

Resolution

Install the latest microupdates using Plesk autoinstaller.

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