Migration is not starting: Retrieving information from the source server lasts forever

Created:

2016-11-16 13:05:31 UTC

Modified:

2017-08-08 13:13:24 UTC

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Migration is not starting: Retrieving information from the source server lasts forever

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Migration get stuck on attempt to retrieve information from the source host in Plesk

Cause

The rpc-agent process ( panel-migrator-rpc-agent.exe ) got hanged after it was run in previous failed migration task.

Resolution

  1. End panel-migrator-rpc-agent.exe process in Task Manager

  2. Remove failed migration session on the target server from the Plesk

  3. Start new migration session

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