Unable to change FTP username or password: Url plesk-stat is not protected

Created:

2016-11-16 13:04:58 UTC

Modified:

2017-08-16 17:20:45 UTC

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Unable to change FTP username or password: Url plesk-stat is not protected

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

Unable to change FTP username or password:

 Error: ProtDirUser_IIS::update() failed: Update Protected Directory #104 user failed: Url 'plesk-stat' is not protected. at execute console command --update-protected-url-user(vconsoleapp::start line 97) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\websrvmng.exe" --update-protected-url-user "--vhost-name=domain.tld" "--path=plesk-stat" "--login=odin" "--new-password=*"(vconsoleapp::run line 107) (Error code 1) "

Cause

'psa' database is not synchronized with SQLite database.

Resolution

Run following command to synchronize the databases:

"%plesk_cli%\\repair.exe" --synchronize-protected-directories-storage

If it does not help, disable web statistics directory protection under Subscriptions > domain.tld > Websites & Domains > Hosting Settings .

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