Domains in suspended suscriptions are active

Created:

2016-11-16 13:04:53 UTC

Modified:

2017-02-01 14:05:10 UTC

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Domains in suspended suscriptions are active

Symptoms

Subscription was suspended but domain in subscription is still loading (can be opened in web browser).

Cause

1. Subscription " Status of websites in suspended subscriptions " hosting option was set to ' Active '.

2. A huge value for "Apache restart interval" is set in Home > Tools & Settings > Apache Web Server Settings, about several hours or days.

Resolution

1. Go to Subscriptions > select a subscription > Customize > Hosting Parameters tab and change the Status of websites in suspended subscriptions option to the Suspended or Disabled .

Pleaser refer to this page to get additional information regarding the Status of websites in suspended subscriptions option.

2. Go to Home > Tools & Settings > Apache Web Server Settings and set lesser value for "Apache restart interval" option.

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