Plesk backup fails: Unable to create dump

Created:

2016-11-16 13:04:40 UTC

Modified:

2017-04-24 11:58:26 UTC

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Plesk backup fails: Unable to create dump

Applicable to:

  • Plesk 11.5 for Linux

Symptoms

Plesk backup fails with the following error:

Unable to create dump

The following error can be observed in the /usr/local/psa/PMM/logs/backup-XXXX-XX-XX-XX-XX-XX-XXX/backup.log log:

[22617]: 02:39:28 DEBUG Unable to create dump: Can't locate object method "getMainDumpXmlRelativePath" via package "Storage::FileStorage" at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 168.
at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 168
....
22617]: 02:39:28 ERROR 50f43e12-ab92-44a7-8f46-6c0c5f442468 Unable to create dump:
at /usr/local/psa/PMM/agents/shared/Logging.pm line 100
....
== STDERR ====================
"my" variable $relativeDumpPath masks earlier declaration in same scope at /usr/local/psa/admin/bin/plesk_agent_manager line 789.

Cause

Corrupted /usr/local/psa/PMM/agents/shared/Storage/Storage.pm file.

Resolution

Reinstall Plesk micro updates, run the following command:

# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component base --reinstall-patch
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