DNS checkers: FAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1)

Refers to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:04:18 UTC

Modified:

2017-02-15 17:04:40 UTC

0

Was this article helpful?


Have more questions?

Submit a request

DNS checkers: FAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1)

Symptoms

DNS checkers show following error for all domains hosted on the server:

Missing nameservers reported by parent
FAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working. If they are not working ok, you may have problems!
server_hostname

Cause

Hostname of the server is not a Fully Qualified Domain name or is not registered.

Resolution

When a DNS zone for domain is created in Microsoft DNS by Plesk, Microsoft DNS (by design) automatically adds an NS records like:

    example.com NS server_hostname

where server_hostname is the Windows hostname of the DNS Server.

When dns report requests the list of NS servers, it finds the name server_hostname and, the external service cannot resolve the hostname, unless it is a correct DNS name.

To avoid the issue.

  1. Change the server Hostname to a Fully Qualified Domain name and register it at the registrar end.

  2. Remove the entry NS server_hostname from server manually for each domain:

    DNS Manager > Forward Lookup Zones > example.com > properties "NS server_hostname" > Remove . 3. Install BIND DNS Server through autoinstaller or via

    Plesk > Tools & Settings > Updates and Upgrades

    and switch DNS server to BIND then:

    Plesk > Tools & Settings > Server Components > DNS Server > BIND DNS Server .

    This will reconfigure all DNS zones to BIND automatically.

Have more questions? Submit a request
Please sign in to leave a comment.