No "Login to Plesk Control Panel" button in WHMCS for customers

Created:

2016-11-16 13:04:17 UTC

Modified:

2017-04-24 11:58:38 UTC

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No "Login to Plesk Control Panel" button in WHMCS for customers

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

There is no "Login to Plesk Control Panel" button for customers in WHMCS client area.

Cause

One of reseller's credentials are used to integrate with Plesk for an affected server ( Setup -> Products/Services -> Servers -> Choose an affected server -> Edit ).

WHMCS is trying to create session for a customer or a reseller using credentials from another reseller.

Since MU #43 the above described behavior is considered as expected. The following user roles are set for WHMCS:

Admin is able to create sessions for admin, reseller, customer.
Reseller is able to create session for himself.
Customer is able to create session for himself.
Reseller is not able to create session for admin, any customer or another reseller
Customer is not able to create session for admin, any reseller or another customer
Login is possible with created session for reseller, customer.

Resolution

Use Plesk "admin" credentials to integrate Plesk and WHMCS.

In a case the "Login to Plesk Control Panel" button is missed for the reseller which credentials are used to integrate Plesk and WHMCS please check the following KB article:

/en/213370989

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