Unable to move current task from Planned status in Dropbox Backup extension

Created:

2016-11-16 13:03:27 UTC

Modified:

2017-04-24 11:11:59 UTC

2

Was this article helpful?


Have more questions?

Submit a request

Unable to move current task from Planned status in Dropbox Backup extension

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk Onyx for Windows

Symptoms

  1. Unable to complete backup task in Dropbox Backup extension:

Domains > example.com > Dropbox Backup > Back up Now

The backup task in Current Tasks tab has Planned status. It always hangs in Planned status and does not go to Running or Done status.

  1. This is the only entry that is shown in /usr/local/psa/admin/logs/panel.log that corresponds to created backup task:
    INFO [panel] The backup task was created.

Cause

Corrupted Dropbox installation

Resolution

Re-install Dropbox extension:

  1. Remove Dropbox Backup task from the database:

    plesk db "delete from ModuleSettings where name='managerTaskId'"
  2. Remove Dropbox extenstion:

Extensions > Dropbox Backup > Remove

  1. Install Dropbox:

Extensions > Extensions Catalog > Dropbox Backup > Install

If after applying this article, still is now working, please check if Cron tasks are running in the server .

Have more questions? Submit a request
Please sign in to leave a comment.