Subdomain creation fails with error: AddSite failed: Unable to call SOAP server: Not Authorized

Created:

2016-11-16 13:03:16 UTC

Modified:

2017-08-16 16:58:54 UTC

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Subdomain creation fails with error: AddSite failed: Unable to call SOAP server: Not Authorized

Applicable to:

  • Plesk 11.x for Windows

Symptoms

Subdomain creation fails with error:

AddSite failed: Unable to call SOAP server: Not Authorized
at execute console command --add-site(vconsoleapp::start line 97)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\statsmng.exe" --add-site "--webspace-name=example.com" "--vhost-name=subdomain.example.com" "--user-login=exampleuser" "--user-password=*" "--type=smarterstats"(vconsoleapp::run line 107)
Execute file name: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\statsmng.exe

Cause

Smarterstats feature is not active in Plesk->Tools and Settings->Server Components .

Resolution

  1. Go to Plesk->tools and Settings->Server Components page.
  2. Activate Smarterstats feature
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