Issue with Dr. Web

Created:

2016-11-16 13:03:05 UTC

Modified:

2017-04-24 11:59:10 UTC

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Issue with Dr. Web

Applicable to:

  • Plesk 11.5 for Windows

Symptoms

  1. Unable to start the service Dr. Web from the Plesk Control Panel, it fails with error:
    Error: Could not complete the operation: defpackagemng failed: is not a valid Win32 application. (Error code 193) at StartService 'drwebcom'
    at (service::startService line 211)
    at startService(drwebcom)(service::startService line 274)
    at execute console command --service-control(vconsoleapp::start line 97)
    at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\/admin/bin/defpackagemng" --service-control "--service=drwebcom" "--action=start"(vconsoleapp::run line 107)

Event details:

    The DrWebCom service failed to start due to the following error: DrWebCom is not a valid Win32 application.
  1. Some service or executable file fails to start with error:
    %service% is not a valid Win32 application.

Cause

Executable file is corrupted.

Resolution

If the issue is related to Dr. Web, please make sure that DrWebCom.exe is not corrupted or has 0 Kb size. Usually this file is located in C:\Program Files (x86)\Parallels\Plesk\DrWeb. The same you should check if other service fails to start. Try to restore this file and start service again.

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