Unable to create mailbox: Failed to get the domain information

Created:

2016-11-16 13:03:00 UTC

Modified:

2017-04-24 11:59:13 UTC

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Unable to create mailbox: Failed to get the domain information

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Symptoms

Unable to create mailbox:

Can't open domain.
Domain: example.com [example.com].
Reason:
Failed to get the domain information.
at (SmarterMail::SMDomain::throwDomainError line 931)
at execute console command --turn-on-domain(vconsoleapp::start line 100)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mailmng.exe" --turn-on-domain "--domain-name=example.com"(vconsoleapp::run line 116)
Execute file name: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mailmng.exe

Unable to access existing mailboxes, send or receive messages on this domain.

Mail server is SmarterMail.

Execution of mchk utility fails with error:

"%plesk_bin%\\mchk.exe" --all
Can't create domain.
Domain: example.com [example.com].
Reason:
Failed to create 'example.com'

Cause

Domain does not exist on mail server, but domain folder exists on it.

Resolution

  1. Rename folder C:\\SmarterMail\\Domains\\example.com to C:\\SmarterMail\\Domains\\example.com.disabled

  2. Run mchk utility for this domain:

    "%plesk_bin%\\mchk.exe" --domain --domain-name=example.com --fix=local
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