Cannot remove client: " getServiceDescription() on a non-object (Aps.php:288)"

Created:

2016-11-16 13:02:56 UTC

Modified:

2017-04-24 11:20:16 UTC

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Cannot remove client: " getServiceDescription() on a non-object (Aps.php:288)"

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

I cannot remove suspend customer account:

Call to a member function getServiceDescription() on a non-object (Aps.php:288)

Cause

The issue is caused by orphan records in the psa database. One of the applications was not completely removed.

Resolution

The issue is complex and requires Plesk database modifications.

Please create a request to Plesk Support department:

https://www.parallels.com/support/request/

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