Cannot remove client: " getServiceDescription() on a non-object (Aps.php:288)"

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • MT:11ffcd7bf0a6e4254599c37fe4be0fec
  • MG:8f8892aa74ecec9780632982f274a7de

Created:

2016-11-16 13:02:56 UTC

Modified:

2017-02-13 06:11:38 UTC

0

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Cannot remove client: " getServiceDescription() on a non-object (Aps.php:288)"

Symptoms

I cannot remove suspend customer account:

Call to a member function getServiceDescription() on a non-object (Aps.php:288)

Cause

The issue is caused by orphan records in the psa database. One of the applications was not completely removed.

Resolution

The issue is complex and requires Plesk database modifications.

Please create a request to Parallels Support department:

https://www.parallels.com/support/request/

Have more questions? Submit a request
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