What will happen to emails that are sent once the outgoing limit is reached?

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    b_p

    What happens if I send an e-mail to multiple recipients - does this only count as one e-mail though?

    So if the limit is set to e.g. 30 mails/hour, can I still send one e-mail to 1000 recipient?

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    Ivan Postnikov

    @b_p

    Hello!
    Email message to multiple recipients is counted as one.

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    Etcetera Soluzioni

    Where are the email over the limits? If are not spam, can I submit it? How to?

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    Alisa Kasyanova

    @Etcetera Soluzioni

    If a message was blocked by the outgoing mail control, it does not get queued or saved, it just gets rejected (dropped) without the ability to resend it. This is done to prevent spamming on a server.

    If a regular mail user tried to send a message when the limit of outgoing messages was exceeded, a notification would appear that it's not possible to send email now. In this case, the message does not go anywhere: the page just stays on the "Write New Email" step.

    So to re-send those messages it is needed either to wait until limit allows to send messages and write an email again, or to increase the limit and write an email again.

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    Etcetera Soluzioni (Edited )

    Thanks for the reply.
    Messages were sent by a regular user via mozilla client but the user did not receive any notification.
    Only the plesk administrator received the alarm message

    Is correct?

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    Alisa Kasyanova

    @Etcetera Soluzioni
    Yes, that is correct. As for now, Plesk does not have such feature to notify clients about their mailbox limit exceeded. However, we have an open discussion about such feature here:
    https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/3726624-customer-email-notification-when-mailbox-quota-exc
    Please vote for it, the top-voted features are likely to be included in the next Plesk versions. Thanks!

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    Etcetera Soluzioni

    Thanks Alisa!

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    Marco Machado

    Is it possible to place when a message is blocked by the outgoing email control being placed in the email queue instead of being rejected?
    Thank you

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    Nelson Leiva

    Hi Marco Machado

    It is not possible to place the blocked message to the mail queue. If a message was blocked by the outgoing mail control, it does not get queued or saved, it just gets rejected (dropped) without the ability to resend it. This is done to prevent spamming on a server.

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    Marco Machado

    Thank you Nelson

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    Alex Ruter

    Hi Guys,

    Is their also a possibility that when you have exceeded the limit, that the emails wouldn't be rejected but placed on hold, till the next possibility to send emails like if you have outgoing mail configured on 10 mails per hour. That it will send the first 10, and when it's reached the next hour it will send the other 10 instead of rejecting them?

    I hope you guys understand my question.

    Greetz,

    Alex

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    Julian Bonpland Mignaquy

    Hi Alex Ruter, in order to avoid spam Plesk needs to drop the message, otherwise all spam messages will be queued and sent later.

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