Webmail icon missed on the "Mail" tab

Created:

2016-11-16 13:02:49 UTC

Modified:

2017-08-16 18:27:01 UTC

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Webmail icon missed on the "Mail" tab

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 11.x for Windows

Symptoms

  1. Webmail icon missed on the "Mail" tab or customers are unable to login to a webmail with connection error.

  2. In postfix database mailboxes for the affected domain has flag ' D ' - Disabled.

Cause

Mail service for domain was disabled.

Resolution

  1. Login to Customer's Control Panel for required subscription,
  2. Go to Mail tab -> Mail settings and disable mail service.
  3. Enable mail service back.

Make sure that webmail is available.

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