When I send an email, I receive the error "Connected to 192.168.1.1 but my name was rejected. Remote host said: 501 5.0.0 HELO requires domain address"

Created:

2016-11-16 13:02:45 UTC

Modified:

2017-04-24 11:22:42 UTC

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When I send an email, I receive the error "Connected to 192.168.1.1 but my name was rejected. Remote host said: 501 5.0.0 HELO requires domain address"

Applicable to:

  • Plesk for Linux

Resolution

When you send email through the Plesk server, qmail uses the domain from the /var/qmail/control/me file for the SMTP greeting. Some SMTP servers require this domain to be a valid one. So, make sure that the file is not empty and that the domain can be resolved.

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