Migration cannot be started: Panel Migrator failed to install RPC Agent

Created:

2016-11-16 13:02:43 UTC

Modified:

2017-06-18 15:20:24 UTC

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Migration cannot be started: Panel Migrator failed to install RPC Agent

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Symptoms

  • Migration cannot be started with the following error:
    [ERROR] Failed to perform action: Check connections
    Cause: Error while checking connection settings: 'Panel Migrator failed to install RPC Agent to '203.0.113.2' server.
    RPC Agent is required for communication between current server and '203.0.113.2' server
  • Migration got stuck on Retrieving Information from Host step.
  • Migration is hung with the following message in Plesk UI:
    Check that specified source servers accounts are built-in Windows administrators

Cause

  • RPC agent that is required for migration is missing or is run from a non-administrator user on a source server.
  • run-panel-migrator-rpc-agent.exe process is hung on the source server.

Resolution

  1. If run-panel-migrator-rpc-agent.exe the file exists in C:\panel_migrator\rpc-agent folder on the source server, proceed to step 4 . If there is no folder C:\panel_migrator\rpc-agent on the source server or it does not contain run-panel-migrator-rpc-agent.exe file.

  2. Create C:\panel_migrator\rpc-agent the folder on the source server.

  3. Copy-paste run-panel-migrator-rpc-agent.exe file from %plesk_dir%\var\modules\panel-migrator\thirdparties\ folder on the destination server to C:\panel_migrator\rpc-agent folder on the source server.
    In case there is no run-panel-migrator-rpc-agent.exe file in %plesk_dir%\var\modules\panel-migrator\thirdparties\ folder then start new migration and choose "Manual" setup, download run-panel-migrator-rpc-agent.exe file and put it under C:\panel_migrator\rpc-agent folder on the source server.

  4. Run run-panel-migrator-rpc-agent.exe file in C:\panel_migrator\rpc-agent the folder as Administrator on the source server. For that right click on the run-panel-migrator-rpc-agent.exe file and choose Run as administrator :
    alttext

    Note: do not close opened the terminal window.

  5. Restart migration.

Additional info

Migration fails: Panel Migrator failed to connect to RPC Agent

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