Roundcube HTML signature creation returns blank page

Created:

2016-11-16 13:02:25 UTC

Modified:

2017-08-16 18:29:19 UTC

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Roundcube HTML signature creation returns blank page

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux

Symptoms

Blank page appears, when trying to create an HTML signature in Roundcube.

In the ' /var/log/plesk-roundcube/errors ' the following error appears:

    [29-Apr-2015 19:35:31] PHP Fatal error: Class 'rcube_washtml' not found in /usr/share/psa-roundcube/program/steps/settings/save_identity.inc on line 192

Cause

This is Plesk internal issue #PPPM-2773 , which has been fixed in Plesk 12.0.8.

Workaround

  1. Copy attached file into ' /usr/share/psa-roundcube/program/lib/ '

  2. Add the following line to the top of ' /usr/share/psa-roundcube/program/steps/settings/save_identity.inc ' file:

    require_once 'program/lib/rcube_washtml.php';

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