Update FTP user failed: ftpmng --add-user failed: Virtual host FTP on IP address xx.xx.xx.xx already exists

Created:

2016-11-16 13:01:55 UTC

Modified:

2017-08-16 17:26:40 UTC

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Update FTP user failed: ftpmng --add-user failed: Virtual host FTP on IP address xx.xx.xx.xx already exists

Applicable to:

  • Plesk 10.x for Windows
  • Plesk 9.x for Windows
  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

While creating FTP account, it fails with error:

    Unable to update FTP account: Unable to create web user: Update FTP user failed:
ftpmng --add-user failed: Virtual host FTP on IP address 1.2.3.4 already exists

Cause

Custom FTP site was bound to a specific IP address in IIS. Usually such issue may take a place when FTP site was added/modified in IIS manually.

Resolution

  1. Open IIS Manager on the server.

  2. Expand "Sites"->check FTP sites. Make sure that there is no custom FTP site that is bound to IP 1.2.3.4.

  3. If there is custom FTP site, right-click on it and select "Edit Bindings".

  4. Change "IP address" from a specific assignment to "(All Unassigned)".

  5. Try to create new FTP Account though Plesk.
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