Multiple Notifications - Subscription Expiry

Created:

2016-11-16 13:01:41 UTC

Modified:

2017-08-16 18:32:04 UTC

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Multiple Notifications - Subscription Expiry

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Plesk has >100 subscriptions and subscription expiry notifications are being sent each night. Administrator receives two emails at a time with warning of subscriptions about to expire. Some subscriptions are listed only in one of the letters, some subscriptions listed in the report are duplicated.

For example, first email:

(Server) Subscription Expiry Warning: example1.com (Client1) on Jan 9, 2015.
(Server) Subscription Expiry Warning: example2.com (Client2) on Dec 31, 2014.

Second email:

(Server) Subscription Expiry Warning: example1.com (Client1) on Jan 9, 2015.
(Server) Subscription Expiry Warning: example3.com (Client2) on Dec 31, 2014.
(Server) Subscription Expiry Warning: example4.com (Client3) on Dec 31, 2014.

Plesk is configured with MS SQL as a back-end.

Cause

The problem was caused by bug in Zend Framework #ZF-11305 .

This issue has been considered as software issue #PPPM-2392 and will be fixed in future product updates.

Resolution

Unzip and replace %plesk_dir%\\admin\\externals\\Zend\\Paginator.php with the attached file.

Attachments:

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