Background areas transparent in editor become black after website publishing

Refers to:

  • Web Presence Builder 12.0 for Linux
  • Plesk 11.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:01:35 UTC

Modified:

2016-12-21 19:46:54 UTC

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Background areas transparent in editor become black after website publishing

Symptoms

The banner's transparent areas after website publishing are all black .

Cause

This issue is caused by a new method of website generation during the publication: the original image file can be converted (re-sized and cropped) in order to fit web page area, where it is to be placed.

Resolution

It is a Presence Builder internal issue PPB-4315 and is expected to be fixed in future Presence Builder updates.

As a workaround replace converted image file (for example ./httpdocs/attachments/Header/published_image_4.png ) with original one.

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