Cannot send email through Contact Form when Captcha is enabled: "Your message could not be sent due to an internal error"

Refers to:

  • Web Presence Builder 12.5 for Linux
  • Plesk 11.5 for Linux
  • Web Presence Builder 11.5 for Linux

Created:

2016-11-16 13:01:32 UTC

Modified:

2016-12-21 19:46:47 UTC

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Cannot send email through Contact Form when Captcha is enabled: "Your message could not be sent due to an internal error"

Symptoms

Cannot send email through Contact Form when "Enable the protection from automated spam postings" is enabled (with Captcha). The following error popups:

Your message could not be sent due to an internal error. Please contact the website administrator by other means to notify about this issue

The message is sent successfully when Captcha is disabled.

Cause

Internal issue with ID PPB-2217 . It has been fixed in Web Presence Builder 12.

Resolution

  1. Find correct IP address of www.google.com :

    # nslookup www.google.com
    Name: www.google.com
    Address: 172.217.22.100
  2. Add IP address of www.google.com in /etc/hosts :

    /etc/hosts

    172.217.22.100 www.google.com
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