Unable to rename domain: domain name is not clickable in Hosting Settings

Created:

2016-11-16 13:01:17 UTC

Modified:

2017-05-11 09:45:40 UTC

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Unable to rename domain: domain name is not clickable in Hosting Settings

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

  1. Unable to rename domain name under a reseller or customer in Domains > example.com > Hosting Settings . Domain name is not clickable:

    alttext

  2. Domain has the same name as its subscription.

Cause

Customers are prohibited from modifying domain name for main domain of a subscription. The main domain of a subscription is created at the same time, when subscription is created. The name of the main domain is the same as the subscription name.

Resolution

Uncheck Forbid customers to change the name of their main domain option in Tools and Settings > Server Settings .

Now it is possible to rename the domain:

alttext

Note : Plesk administrator and additional administrators are able to modify names of customers' subscriptions, even if this option is selected. By default, this option is not selected.

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