Cannot upload files on the Documents tab: Unable to upload the files

Created:

2016-11-16 13:01:02 UTC

Modified:

2017-08-16 16:49:47 UTC

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Cannot upload files on the Documents tab: Unable to upload the files

Applicable to:

  • Web Presence Builder for Linux

Symptoms

Cannot upload files on the " Documents " page. The following error is shown:

glibc library was reinstalled. The folowing errors are shown in the logs:

/var/log/httpd/error_log

*** glibc detected *** /usr/bin/sw-engine-cgi: free(): invalid pointer: 0x0000000002583378 ***
*** glibc detected *** /usr/bin/sw-engine-cgi: double free or corruption (!prev): 0x0000000002bb67a0 ***
*** glibc detected *** /usr/bin/sw-engine-cgi: free(): invalid pointer: 0x0000000003e74888 ***
*** glibc detected *** /usr/bin/sw-engine-cgi: double free or corruption (!prev): 0x000000000220e3a0 ***
*** glibc detected *** /usr/bin/sw-engine-cgi: double free or corruption (!prev): 0x0000000001eb6270 ***
*** glibc detected *** /usr/bin/sw-engine-cgi: free(): invalid pointer: 0x0000000002b8b548 ***
mod_fcgid: process /usr/bin/sw-engine-cgi(8201) exit(communication error), get unexpected signal 6

Cause

Issue with glibc library.

Resolution

Contact system administrator regarding the issue.

Related Articles

#120730 Uploading of .mp3 files on the Documents tab fails with error code 500

#4611 "glibc detected double free or corruption:" messages appear in the console or in /var/log/messages.

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