- Plesk 12.5 for Linux
- Plesk Onyx for Linux
- Plesk 11.x for Linux
- Plesk 12.0 for Linux
Unable to log in to Webmail/IMAP for
example.com. It fails with the below errors:
CONFIG_TEXT: courier-imapd: email@example.com: chdir(/var/qmail/mailnames/example.com/info) failed!!
courier-imapd: error: Permission denied
courier-imapd: LOGIN FAILED, method=PLAIN, ip=[::1]
courier-imapd: authentication error: Permission denied
CONFIG_TEXT: dovecot: service=imap, firstname.lastname@example.org, ip=[127.0.0.1]. Error: opendir(/var/qmail/mailnames/example.com/applications/Maildir) failed: Permission denied (euid=30(popuser) egid=31(popuser) missing +r perm: /var/qmail/mailnames/example.com/applications/Maildir, we're not in group 516)
Incorrect permissions for the
To apply the solution from this article it is required to have SSH access to the server. Please, contact your hosting provider support or server's administrator if you don't have SSH access or ask them to apply the solution.
First of all, make sure that the error is the same as in the title.
Connect to the server via SSH and correct permissions that should be as follows:
# stat /var/qmail/mailnames/example.com/ | grep Access
Access: (0750/drwxr-x---) Uid: ( 30/ popuser) Gid: ( 31/ popuser)
Access: 2015-12-23 16:59:20.527983735 +0700
Make sure that the
has the same permissions.