Applicable to:
- Plesk 12.5 for Linux
- Plesk Onyx for Linux
- Plesk 11.x for Linux
- Plesk 12.0 for Linux
Symptoms
- Unable to log in to Webmail/IMAP for
example.com
. It fails with the below errors:CONFIG_TEXT: courier-imapd: info@example.com: chdir(/var/qmail/mailnames/example.com/info) failed!!
courier-imapd: error: Permission denied
courier-imapd: LOGIN FAILED, method=PLAIN, ip=[::1]
courier-imapd: authentication error: Permission deniedor
CONFIG_TEXT: dovecot: service=imap, user=info@example.com, ip=[127.0.0.1]. Error: opendir(/var/qmail/mailnames/example.com/applications/Maildir) failed: Permission denied (euid=30(popuser) egid=31(popuser) missing +r perm: /var/qmail/mailnames/example.com/applications/Maildir, we're not in group 516)
Cause
Incorrect permissions for the
/var/qmail/mailnames/example.com/
directory.
Resolution
- First of all, make sure that the error is the same as in the title.
- After that, log into the server via SSH.
- Try to repair permissions automatically:
# plesk repair mail example.com
- In case it will not help, make sure that permissions to
/var/qmail/mailnames/example.com/
and all the directories and files inside are similar to the one shown below:# stat /var/qmail/mailnames/example.com/ | grep Access
Access: (0750/drwxr-x---) Uid: ( 30/ popuser) Gid: ( 31/ popuser)
Access: 2015-12-23 16:59:20.527983735 +0700
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