MailEnable Webmail fails with error 0x80070005

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 11.5 for Windows

Created:

2016-11-16 13:00:24 UTC

Modified:

2017-01-12 22:07:21 UTC

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MailEnable Webmail fails with error 0x80070005

Symptoms

When I try to browse Mailenable webmail page, it fails with error 0x80070005 or does not load:

    HTTP Error 401.2 - Unauthorized
You are not authorized to view this page due to invalid authentication headers.
Detailed Error Information
Module IIS Web Core
Notification AuthenticateRequest
Handler StaticFile
Error Code 0x80070005

Cause

Permissions issue for application pool user, it does not have permissions for IIS Temporary Compressed Files folder.

Resolution

Give IME_ADMIN permission to access the following directory IIS Temporary Compressed Files :

  1. Open IIS Manager->Application pools->MailenableAppPool->check identity of application pool user. The most probably it will be IME_Admin user

  2. Open Security settings of folder C:\inetpub\ emp\IIS Temporary Compressed Files and add read permissions for IME_Admin user for this folder

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